Workforce Management Solutions for Rail
Optimise rail staff schedules, forecasting, training, qualifications and compliance with an intuitive, tailor-made-for-rail solution.
Get in Touch
Optimise your Operations
Rail operators are required to manage complex services with unique criteria, conditions, rules and regulations, which is tough to do both manually and cost-effectively. Through a clear Enterprise Rail Workforce Management (WFM) technology architecture and strategy, there is an opportunity to increase efficiency and improve planning, day of operations and service delivery.
The Trapeze WFM solution provides the tools necessary to streamline daily tasks to save time and costs through using built-in system algorithms to incorporate rule set definitions and conditions, from EBA to fatigue scores (such as FAID), training, qualifications and knowledge compatibility to better manage shifts and employees.
Operators have the advanced rail specific tools to automate manually intensive practices such as providing quick solutions to on-the-day disruptions and provide employees with integrated data and mobile applications to break down barriers for fast, accurate decision-making.
Empower your Mobile Workforce
Positively impact employee work-life balance through access to workforce management via mobile devices, enabling staff to self-manage shifts, view rosters, notify of attendance, manage shift swaps and leave requests, and sign-on/sign-off remotely.
Trapeze Workforce Management Capabilities
Enable real-time decision-making and allocate workforce resources effectively by automating complex manual tasks.
Synchronised Data
Gain an organisation-wide, high-level view by ensuring all information is connected at every level, across your organisation – from the planning phase through to day of operations. Work with integrated, synchronised data to ensure accurate rostering, shift allocations, leave management and real-time links with third-party systems.
Real-Time Updates
Stay on top of your current workforce situation and interact with an intuitive and responsive operational schedule, that updates immediately as changes occur, ensuring accurate real-time visibility. Improve on-the-day management of shifts and employee moves, optimise disruption response with auto allocation functionality.
Shared Communications
Share accurate, relevant information by sending text or app messages to employees individually, to multiple locations or to selected groups. Ensure clarity of communications shared with employees with messages transmitted via multiple channels – mobile, SMS, app or web – keeping the operations team, depot and workforce connected.
Compliance Fulfilment
Integrate to HR systems to keep all information connected and at hand from the planning phase through to day of operations, rosters and operational schedules, automatically incorporating relevant, current rules and regulations: EBA rules, FAID score requirements, qualifications and training records – available to duty managers in real time to maintain compliance.
Staff Solutions
Empower your staff with self-management capabilities to improve work-life balance and ensure clearer communications from the operations office and depot. Enable sign-on and sign-off via mobile devices and web browsers, along with capabilities to manage leave, share real-time updates and communicate service delays to meet on-time targets.
Automated Processes
Automate information-sharing and eliminate the risk of human error to optimise business performance; auto-populate shifts with relevant data according to operational parameters. Programme soft and hard rules to reduce touch points, eliminate paper-based processes to maintain an accurate audit trail to support decision analysis and dispute resolution.
How Trapeze helps key stakeholders
Modernise workforce processes with the Trapeze Workforce Management solution to integrate personnel management, planning, allocation, day of operations and compliance.
Roster Clerks
Respond to and manage rosters in advance or on the day of operations. Stay one step ahead of issues as they happen with an integrated, optimised dataset.
Planners & Depot Managers
Forecast and plan timetables, vehicles and crew effectively taking into account items such as rules, regulations, qualifications, leave and training. Utilise fast decision-analysis tools for accuracy and audit requirements.
Train Drivers & Operations staff
Utilise advanced communication tools to maintain two-way dialogue through various channels when day of operations issues arise. Manage duties, leave applications and shift swaps through applications or web-based employee self-service.
Transit Officers
React quickly to situational requirements through real-time information received to mobile devices, maintaining security and greater coverage of the network.
Training & Development
Gain an integrated view of staff, their specialised knowledge, skills, training status and qualifications to manage workforce capability and availability.
Customer Experience
Enhance the passenger journey and customer experience through improved performance levels, leveraging real-time railway operational insight to build positive staff-customer interactions.
Customer Testimonials
“Rail planning and workforce management will never be good enough without the right tools and mindset. However, it will always continually improve when the right solutions are available to help execute good ideas. Trapeze’s workforce management technology allows us to develop plans that are grounded with facts and evidence, and we trust the system outputs and results.”
Araz Zeighami, Personnel Planning Manager – Train Division
Arriva Sweden
“With the optimisation module we can test several different scenarios in a short time and create several suggestions for duty plans.”
Nina Borgen, Payroll Coordinator
Keolis Norway
"Our expectations with the Trapeze System have been fully met. When you consider the extent of the system it is very easy to use. The processes are very clear, it's easy to navigate, and you get your tasks done quickly."
Christian Pettauer, CIO
WESTBahn Management, GmbH
Latest Rail Workforce Management Content
Rail Express Article - Expecting the unexpected: A workforce management tool from Trapeze
Read how technology can automate time-consuming tasks and keep your rail workforce connected.
Continue ReadingWebinar - Effectively Managing your Rail Workforce
Araz Zeighami talks about how Arriva Sweden uses technology to effectively manage their workforce.
Watch NowArriva Sweden: Dynamic Workforce Planning for a Changing World
Arriva implemented Trapeze’s Workforce Management Solution to automate workforce plans to increase efficiencies and reduce costs.
Continue ReadingHow Keolis Norge Saves Time on Duty Planning
Implementing Trapeze to manage new duty planning, Keolis Norge (Norway) saved time and increased planning efficiency.
Continue ReadingWESTbahn Management Gmbh Rail Workforce Management
Efficiency through structured work processes.
Continue ReadingRail Planning Lifecycle Explainer Video Series
Find out in this 4-part video series why rail organisations benefit from software across the planning lifecycle.
Watch NowEffectively Planning and Operating Your Rail Organisation
How Trapeze planning and scheduling, and workforce management solutions can improve outcomes for your rail organisation
Watch NowTrapeze Workforce Management for Rail
Learn how rail organisations are realising benefits and savings through tailor-made WFM software.
Watch NowSpeed Up Timetabling with Decision Science Software
As the Australian rail sector deals with the challenges of COVID-19, rail planners are gaining new insights from Decision Science software to improve plans, schedules and timetables.
Watch NowMetro-North Railroad US Improves Planning
Operating out of NY Grand Central Terminal, Metro-North Railroad uses the Trapeze Enterprise Rail Solution to centralise data and improve scheduling.
Continue ReadingChicago Transit Authority Streamlines Operations with Trapeze Workforce Management
Trapeze’s WFM solution enables Chicago Transit Authority to be more efficient and accurate at forecasting deliverable service hours and manpower.
Continue Reading