Taxi, eHail Automated Management System (TEAMS) for Taxi Operators

Tailor-made taxi technology transforming taxi and VIP transport operations.

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One-Stop Solution for Taxi Operators & VIP Transport

The Trapeze Taxi & eHail Automated Management System (TEAMS) for taxi operators and VIP Transport is our innovative solution designed specifically to operate and manage large taxi fleets. TEAMS collects data from every single taxi and provides business intelligence to increase efficiencies and reduce costs – leading to increased utilisation and revenue earnings. TEAMS also allows your taxi operation to compete with other operators and transport disruptors in an increasingly competitive market.

TEAMS integrates with multiple third-party applications, while also enhancing the driver and passenger experience. Pick and choose which modules suit your needs or implement an enterprise suite that grows with your taxi business.


Explore the capabilities of the Trapeze Taxi solution by watching this informative video.

Improve Taxi Operations and Increase Efficiency

TEAMS automates and enhances your processes across the whole taxi lifecycle and reduces the risk of human error, saves time, and allows you to run a larger operation without having to hire more staff.  Reduce supervision by automating your business rules and workflows for shift and driver management. Increase fleet utilisation and minimise ‘dead’ kilometres between jobs using an advanced dispatch solution that is integrated with vehicle location technology.

Service more customers with the same number of drivers and vehicles, while also reducing fuel and maintenance costs. Enhance the driver and customer experience with features like job heat maps to maximise driver revenue, driver behaviour monitoring, and a customer information, communication, and feedback app.

TEAMS module: Business Intelligence

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TEAMS module: Driver Connect

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TEAMS module: Operations Connect

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TEAMS module: Passenger Connect

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TEAMS module: Vehicle Connect

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How TEAMS helps Taxi Operators

Understand how our technology can help deliver better services and outcomes for taxi operators, drivers, and passengers.

Taxi Operations Intelligence

Trapeze’s proven taxi technology creates increased efficiencies and reduced costs for operators, whilst enabling smooth services. TEAMS for taxi operators provides data analysis and reporting for every taxi in your fleet. TEAMS can deal with large booking volumes and sizable, multiple datasets. Large taxi operators have used TEAMS to manage thousands of vehicles and drivers.  Extract full data records and produce reliable, automated reports quickly. Provide management with accurate data and holistic business views to make informed decisions. 

Smart Taxi Operations

Manage efficient dispatch, maintenance scheduling and driver supervision. Route guidance optimises trips to avoid delays, ensuring the most efficient point-to-point travel while maintaining paid kilometres.  Increase paid kilometres through automation and keep drivers in the busiest zones to ensure regular fares. Improve multi-fleet efficiency by customising vehicle and driver requirements. Manage the taxi fleet better and gain more jobs with third-party payment cards, accounts, or mobile devices. Deliver a modern passenger experience through each stage of the journey to compete with eHail services.

Driver Management

Increase driver satisfaction by providing efficient processes, such as SMS alerts for shift starts, rosters, and automatic taxi allocation.  Let drivers know what their real-time performance is so they can compare against daily targets. Heat-mapping ensures drivers find fares quickly and efficiently while minimising downtime. Provide safer journeys through real-time driver behaviour monitoring including speeding alerts, certification status and training records. Meet fatigue management requirements by enforcing breaks and shift lengths for drivers. Our ‘Driver Connect’ app provides keyless taxi access and allows drivers to view shift, utilisation, payment and other useful information.

Passenger Experience

Provide multiple positive passenger experiences which lead to repeat business.  The TEAMS solution is uniquely developed to help improve on a regular taxi passenger experience. Taxi booking software shows estimated and actual arrival times, estimated fares, driver and taxi ID, live tracking, and helps track lost items. TEAMS also integrates with third-party safety features like cameras to increase passenger security. Passengers can provide surveys to provide direct feedback on trips for insight into what your customers are thinking. Our ‘Customer Connect’ app allows operators to provide customers valuable services like language translation, navigation, e-receipts, payments, and driver ratings.

Integrated Data

Connect your systems efficiently without technical disruptions. Choose only the TEAMS modules you want and integrate them with your current taxi operational needs. For large taxi operations, choose multiple applications for a complete enterprise system. The TEAMS database allows for reporting, auditing, customised dashboard creation, and real-time data updates. Cashier services automatically generate fare reports. Trip and shift summaries reduce discrepancies and protection from fraud.

Tailor-Made for Taxi Operators

Achieve better use of workforce time and resources, less vehicle downtime, streamlined maintenance interchanges, and improved operations.  Increase efficiencies and reduce operational complexity by automating processes. Have a ‘single source of truth’ for your taxi business by digitising all records with a taxi specific software solution. Our open technology integrates seamlessly with third-party hardware. TEAMS has been used to manage over 20,000 vehicles and 57,000 drivers across nine operators, with over 800 million journeys and 16 billion kilometres covered.

How Trapeze TEAMS helps key Taxi Operator stakeholders

See how the Trapeze taxi solution delivers benefits for all taxi operator stakeholders.

Management Team

Get the full picture with accurate real-time operational and performance dashboards with mapping. Automatically analyse large datasets quickly so that your taxi business gains useful and actionable insights and intelligence. Detect trends over time including revenue collected, total jobs, and best performing pickup and drop-off areas to improve business performance. Advanced reporting services help manage the taxi business so that better and more informed decisions can be made. Customer surveys provide feedback on trips to enable continuous improvement.

Operations Staff

TEAMS hardware and software maximises system performance including depot operations and dispatch. Enable individual vehicle analysis for detailed examination. Multiple features and dashboards help detect and prevent black trips. Heat mapping ensures drivers are routed to the best location to increase paid kilometres and maximise revenue. Shop, discount, ridesharing, charity donations and other out-of-the-box features can be included to help increase revenue. Increase customer satisfaction by delivering exceptional services to attract market share into taxis versus other modes of transport.

Taxi Drivers

Ensuring the satisfaction of your drivers can reduce costs, increase revenues, and improve the passenger experience. The system allows drivers to generate more income for their families and their employers. Driver displays monitor real-time performance against targets and are proven to operate efficiently in extreme heat with minimal downtime and failure rates. Direct two-way communication between drivers and the control centre improves safety and increases efficiency. Speeding alerts ensure the driver avoids fines and drives more safely.


Give passengers flexibility and security to book how they want - smartphone app, IVR systems, SMS, web, and email. Reduce customer wait times through mapping engines that direct drivers to destinations via the fastest route possible. Ridesharing is available, providing customers with a lower-cost travel solution. Vehicle intelligence provides security via cameras and real-time driver behaviour monitoring. Multiple languages translated instantly enable clear passenger-driver communication for ease of travel. Driver ID/photo, driver authentication and camera integration provide safety and peace of mind.

Transport Authorities

Consistently meet and exceed your KPI’s to show transport authorities your taxi operations are providing outstanding services to passengers. Meet transport authority expectations by creating an environment for your drivers to provide safe, efficient, and reliable services. Meet transport authority objectives of reducing traffic congestion by predicting demand so that taxis only service the areas where fares are, preventing needless and lengthy empty trips. Help enable authorities to regulate the taxi and eHail market while increasing taxi franchisee growth.

VIP Transport

In addition to providing efficient operations, TEAMS helps with driver accreditation so that stringent personnel criteria are met, including up-to-date qualifications and records. This includes ensuring licences are current, drivers have no criminal history and skills, and training records are up to date. VIP transport businesses are subject to complex compliance regulations around safety and financial reporting, which often include government audits or public inquiries. TEAMS keeps detailed, confidential records, and all operational data is organised, secure and easy to retrieve and analyse at any time.

Customer Testimonials

Taxi Business Management
“The Trapeze Taxi Business Management solution is integral to the RTA’s daily operations. It is mission-critical for not just our taxis, but the smooth running of public and private transport throughout Dubai.”

Adel Shakeri, Transportation Director
Dubai Roads and Transport Authority

Taxi Business Management
"The heat map in Trapeze’s taxi solution has been extremely popular with our drivers. They are very happy with it."

Khaled Al Nuaimi, Taxi Technical Support Section Manager
Dubai Roads and Transport Authority

Taxi Business Management
"We have worked with Trapeze for almost 25 years. In this time, their technology has grown with the dreams and goals of Dubai."

Adel Shakeri, Transportation Director
Dubai Roads and Transport Authority

Trapeze TEAMS Resources

Trapeze Taxi In-Vehicle Solutions and Hardware - Brochure

Find out how Trapeze’s taxi in-vehicle solutions help your taxi business improve efficiency and increase performance, while also enhancing the driver and passenger experience.

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Technology Transforming the Taxi Industry eBook

Taxi and eHail services are crucial for a holistic transport system built on a smart-city framework of shared, real-time data.

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Resurrecting the Taxi

How can the Taxi Industry compete and success in a rapidly changing market? This eBook looks at how the industry is reinventing itself.

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Dubai Taxis Featured in the Khaleej Times

Their outstanding results for the first half of 2018 made the news.

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Case Study
Dubai RTA Saves AED500 Million

Read the case study to learn how the Dubai RTA saved AED500 million through an advanced taxi management system.

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Dubai RTA on Enhancing Efficiency and the Customer Experience

See how Dubai RTA implemented an integrated taxi management system to save millions and improve services.

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Taxi Transport Services – Trapeze Global Perspectives

Find out how taxis and eHailers can be seamlessly integrated to provide customers a great experience, while meeting congestion targets and reducing the number of overall trips.

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4 Factors That Drive a Competitive, Profitable Taxi Network

Read about the 4 key factors that competitive, profitable businesses have in common

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Smart maps in Dubai drive taxis to passengers

Trapeze’s AI-powered heat maps are helping Dubai’s taxis pick up more passengers and reduce unpaid kilometres – the Dubai RTA explains how.

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On-Demand Webinar: Navigating Taxis Through Covid-19 Towards a Better Long-Term Future

Hear insights from taxi industry leaders and see how they are adapting to COVID-19, and the outlook for the industry after the pandemic.

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