Improve Customer Experience
Technology that was once cutting-edge is now expected, and customers demand on-time services, priority transport, information and a safe and smooth journey from transport providers.
An integrated Intelligent Transport System (ITS) inclusive of Automated Vehicle Management (AVM) provides operators with an end to end, integrated solution, connecting your operation control to your drivers and your services with your passengers, in real-time.
The ITS solution provides light rail and tram operators with the opportunity to manage headways and implement traffic light priority to enhance on-time performance during peak periods. The solution also assists with identifying real-time operational issues and with customer experience outputs, providing that information to passengers, enabling better decision-making for efficient use of the network. Take this one step further and passengers can be notified of upcoming transfer points and their departure times, making the trip even smoother for your customers.
Find out how Trapeze Intelligent Transport Solutions empower transport teams to manage all aspects of operations.
Solve Network Challenges in Real Time
Automated Vehicle Location & Control (AVLC) provides accurate vehicle tracking to generate a real-time operational view for effective fleet management and on-time performance. Graphical representations show late trips and congested or blocked lines. Real-time passenger information (RTPI) and signage keeps commuters informed in real time.
Tracking systems cannot operate in isolation and the advent of 4G and VOIP has changed the Command and Control paradigm forever. When combined with text and voice communications, controllers can effectively intervene to make networks operational. Staying relevant is critical, and the right AVLC is the way to do this.
The Trapeze Intelligent Transport System (ITS)
Running many of the world’s largest systems in cities including London, Singapore, Zurich and Riyadh, Trapeze ITS is a complete real-time management solution built to make light rail and tram transport control effective and powerful.
Improve on-time performance with a real-time vehicle view using GUI, maps and route diagrams. Manage planned and spontaneous path dispatch functions and communicate consistent system-wide passenger information and predictions for supplied dispatch paths.
Integrate VOIP or hybrid communications with group calls across more than one type of network. Enable voice calls, including group and network calls, for a variety of public and private networks including analogue, public mobile (2G, 3G, 4G) and TETRA. Leverage support capabilities for hybrid systems.
Incident Decision Support
Allow operators to develop checklists and workflows to minimise the impact of major incidents. Deliver proven responses to disruptions to take prompt action, sending passengers timely and valid information.
Traffic Signal Priority
Improve on-time running with GPS-based traffic signal priority including advanced trigger points. Eliminate manual intervention and reduce human error through a fully automated system. Interface seamlessly with most modern traffic signal controllers.
Signage and Displays
Provide real-time passenger information (RTPI) generated by a powerful built-in prediction engine. Inform passengers of travel times, weather, news and more through in-vehicle information displays. Support real-time sign information with built-in Siri and on-street passenger information-sharing. Communicate clear, accurate service information to passengers through state-of-the-art, low energy street-side and stop signage.
Leverage support and viable metrics for timetable or headway-operated routes for turn-up-and-ride services. Rely on built-in connection protection across modes, and quickly identify issues with built-in Business Intelligence support for advanced reporting and data analysis.
How Trapeze ITS Solves Stakeholder Challenges
See how Trapeze ITS solves challenges for rail stakeholders organisation-wide.
Improve passenger experience by providing accurate, real-time journey information through signage on and off the vehicle to help passengers plan and complete trips.
Provide real-time visibility and communication across the network to react to incidents and activate diversions or alternate running, improving on-time performance.
Leverage performance metrics to drive better utilisation of assets and infrastructure. Deliver on-time performance and provide a powerful platform to introduce new services across the city.
Improve customer satisfaction with innovations including headway, shorter trip times, real-time trip information and current updates, both on and off the vehicle.
Drive network-wide improvements with unambiguous performance metrics; open up potential for true multimodal connectivity.
Generate greater options for efficient fleet operations through increased visibility and communications, while working with tools that let you act quickly when changes arise.
"LIO/iTram will bring London Trams in line with existing TfL performance operational practices already used by London Buses and River Boats, providing commonality of service management. In addition, the LIO system will improve London Trams performance data reporting, analysis, and management ability by capturing accurate and reliable real-time performance data linked to tram geographic location. The on-board tram system provides in-cab driver alert of the network Permanent Speed Restriction (PSRs) signs changes along with over-speed and violations alerts. This will increase driver hazard awareness and enhance day to day operational safety."
Terry Hewlett, Systems & Business Manager, Technology & Data Surface Transport
Transport for London (TfL), United Kingdom
"Within London, we couldn’t operate the bus network in the way that we do without having good, effective ITS systems underneath our operation … We’ve expanded the use of the [Trapeze] system to become what’s seen as one of the most accurate real-time information systems anywhere in the world."
Simon Reed, Head of Technical Services Group
Transport for London (TfL), United Kingdom
“The benefits for the customer include not only a ‘one ticket for all’ system but also transfer information across the borders of the individual transport agencies.”
Rolf Spring, Project Manager
VBZ and the entire ZVV Control System, Zurich
“BVB have upgraded control centre technology to the latest state of technology. The control centre is now better integrated with various interfaces, making it ready for future further developments.”
Arne Schöllhorn, Head of AVLC
Basler Verkehrs-Betriebe, Switzerland
“Introduction of the parity system has clearly simplified the work of the dispatcher in mixed radio traffic. We are also satisfied with the way the new transfer protection G2 has been implemented. It illustrates the great expertise that Trapeze has acquired in this field.”
Harald Orth, Project Manager Control System
“Our information signs from Trapeze allow us to keep our passengers fully updated at all times. In this way, our customers can experience the advantages of the new AVLC system with their own eyes. We have also effectively extended the service by networking with external passenger information systems.”
Ludwig Nerb, Head of Traffic Telematics
Stadtwerke Augsburg Verkehrs GmbH (Switzerland)
“We are constantly expanding our programme to offer our passengers the best service possible. Needless to say that our operations control system is constantly upgraded to the latest state of the art. One central focus of attention in this respect consists in improving quality by expanding real-time passenger information."
Oliver Benz, Quotation and Operations Business Unit Manager
Freiburger Verkehrs AG
“Hochbahn wishes to noticeably improve the quality of local public transport for customers by means of drastically improved passenger information and sustained transfer protection. The positive reactions of passengers show that we‘re on the right track with FIMS.”
Jens Müller, Project Manager
“The AVLC from Trapeze allows us to centrally coordinate four cities and four rural areas across three counties. We use standardised modern on-board equipment including the latest in on-board computers. Our passengers particularly like the SmartInfo signs at the stops."
Dr Peter Raue, AVLC Project Manager
“With the new control system by Trapeze, we can provide real-time passenger information when there are deviations from normal operations. Specific intervention on the part of the dispatchers also helps to considerably improve punctuality. Other positive points include automatic transfer protection and the clear layout for dispatchers."
Bernd Strohm, Head of Operations Control
SWU Verkehr GmbH
“Thanks to the soft control system migration from LIO-Classic to LIO we had access to control centre operation and most AVLC functionalities without any major interruption. With the new multifunctional displays the system upgrade was extremely visible to our passengers and also very well received."
Jürgen Lewandowicz, Project Manager
“The last phase in the automatic vehicle location & control system for Würzburg consisted in commissioning the DPI signs. These keep our customers constantly aware of the benefits of the AVLC. The broad acceptance of the DPI signs as a modern information medium is confirmed anew every day.”
Bernd Karl, Head of Traffic Planning
Würzburger Strassenbahn GmbH
“With the new control system by Trapeze, we can provide real-time passenger information when there are deviations from normal operations. Specific intervention on the part of the dispatchers also helps to considerably improve punctuality. Other positive points include automatic transfer protection and the clear layout for dispatchers.“
Bernd Strohm, Head of Operations Control
SWU Verkehr GmbH
“After setting up a digital radio system, upgrading vehicle components and migrating the control centre software, DVB now boasts a comfortable platform for secure management of operations and passenger information at stops, in vehicles and through new media.”
Ullrich Funk, Centre Manager of Transport Operations
Dresdner Verkehrsbetriebe AG
“The AVLC is the most important dispatching instrument for our vehicles. Passenger information at the stops is guaranteed at all times thanks to the large number of DPI signs – especially when it comes to light rail vehicles. In the vehicles, passengers are promptly informed of special situations acoustically.”
Dirk Scholz, RBL Project Manager
Kölner Verkehrs-Betriebe AG
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