Intelligent Transport Systems for Light Rail & Tram

Powerful control systems deliver vision, information and control in a single integrated solution.

Get in Touch

Improve Customer Experience

Technology that was once cutting-edge is now expected, and customers demand on-time services, priority transport, information and a safe and smooth journey from transport providers.

An integrated Intelligent Transport System (ITS) inclusive of Automated Vehicle Management (AVM) provides operators with an end to end, integrated solution, connecting your operation control to your drivers and your services with your passengers, in real-time.

The ITS solution provides light rail and tram operators with the opportunity to manage headways and implement traffic light priority to enhance on-time performance during peak periods. The solution also assists with identifying real-time operational issues and with customer experience outputs, providing that information to passengers, enabling better decision-making for efficient use of the network. Take this one step further and passengers can be notified of upcoming transfer points and their departure times, making the trip even smoother for your customers.

Information Technology for Public Transport(ITxPT)

Open standards are a key tool that ensures different systems can easily interface with each other. 

Solve Network Challenges in Real Time

Automated Vehicle Location & Control (AVLC) provides accurate vehicle tracking to generate a real-time operational view for effective fleet management and on-time performance. Graphical representations show late trips and congested or blocked lines. Real-time passenger information (RTPI) and signage keeps commuters informed in real time.

Tracking systems cannot operate in isolation and the advent of 4G and VOIP has changed the Command and Control paradigm forever. When combined with text and voice communications, controllers can effectively intervene to make networks operational. Staying relevant is critical, and the right AVLC is the way to do this.

The Trapeze Intelligent Transport System (ITS)

Running many of the world’s largest systems in cities including London, Singapore, Zurich and Riyadh, Trapeze ITS is a complete real-time management solution built to make light rail and tram transport control effective and powerful.

Real-time Control

Improve on-time performance with a real-time vehicle view using GUI, maps and route diagrams. Manage planned and spontaneous path dispatch functions and communicate consistent system-wide passenger information and predictions for supplied dispatch paths.

Intelligent Communications

Integrate VOIP or hybrid communications with group calls across more than one type of network. Enable voice calls, including group and network calls, for a variety of public and private networks including analogue, public mobile (2G, 3G, 4G) and TETRA. Leverage support capabilities for hybrid systems.

Incident Decision Support

Allow operators to develop checklists and workflows to minimise the impact of major incidents. Deliver proven responses to disruptions to take prompt action, sending passengers timely and valid information.

Traffic Signal Priority

Improve on-time running with GPS-based traffic signal priority including advanced trigger points. Eliminate manual intervention and reduce human error through a fully automated system. Interface seamlessly with most modern traffic signal controllers.

Signage and Displays

Provide real-time passenger information (RTPI) generated by a powerful built-in prediction engine. Inform passengers of travel times, weather, news and more through in-vehicle information displays. Support real-time sign information with built-in Siri and on-street passenger information-sharing. Communicate clear, accurate service information to passengers through state-of-the-art, low energy street-side and stop signage.

Smart Operations

Leverage support and viable metrics for timetable or headway-operated routes for turn-up-and-ride services. Rely on built-in connection protection across modes, and quickly identify issues with built-in Business Intelligence support for advanced reporting and data analysis.

How Trapeze ITS Solves Stakeholder Challenges

See how Trapeze ITS solves challenges for rail stakeholders organisation-wide.


Improve passenger experience by providing accurate, real-time journey information through signage on and off the vehicle to help passengers plan and complete trips.

Dispatch Centres

Provide real-time visibility and communication across the network to react to incidents and activate diversions or alternate running, improving on-time performance.

Executive Management

Leverage performance metrics to drive better utilisation of assets and infrastructure. Deliver on-time performance and provide a powerful platform to introduce new services across the city.

CX Managers

Improve customer satisfaction with innovations including headway, shorter trip times, real-time trip information and current updates, both on and off the vehicle.

Transport Authorities

Drive network-wide improvements with unambiguous performance metrics; open up potential for true multimodal connectivity.

Transport Operators

Generate greater options for efficient fleet operations through increased visibility and communications, while working with tools that let you act quickly when changes arise.

Customer Testimonials

Intelligent Transport Systems
"Within London, we couldn’t operate the bus network in the way that we do without having good, effective ITS systems underneath our operation … We’ve expanded the use of the [Trapeze] system to become what’s seen as one of the most accurate real-time information systems anywhere in the world."

Simon Reed, Head of Technical Services Group
Transport for London (TfL), United Kingdom

Intelligent Transport Systems
“The benefits for the customer include not only a ‘one ticket for all’ system but also transfer information across the borders of the individual transport agencies.”

Rolf Spring, Project Manager
VBZ and the entire ZVV Control System, Zurich

Intelligent Transport Systems
“BVB have upgraded control centre technology to the latest state of technology. The control centre is now better integrated with various interfaces, making it ready for future further developments.”

Arne Schöllhorn, Head of AVLC
Basler Verkehrs-Betriebe, Switzerland

Intelligent Transport Systems
“Introduction of the parity system has clearly simplified the work of the dispatcher in mixed radio traffic. We are also satisfied with the way the new transfer protection G2 has been implemented. It illustrates the great expertise that Trapeze has acquired in this field.”

Harald Orth, Project Manager Control System
Bernmobil, Switzerland

Intelligent Transport Systems
“Our information signs from Trapeze allow us to keep our passengers fully updated at all times. In this way, our customers can experience the advantages of the new AVLC system with their own eyes. We have also effectively extended the service by networking with external passenger information systems.”

Ludwig Nerb, Head of Traffic Telematics
Stadtwerke Augsburg Verkehrs GmbH (Switzerland)

Intelligent Transport Systems
“We are constantly expanding our programme to offer our passengers the best service possible. Needless to say that our operations control system is constantly upgraded to the latest state of the art. One central focus of attention in this respect consists in improving quality by expanding real-time passenger information."

Oliver Benz, Quotation and Operations Business Unit Manager
Freiburger Verkehrs AG

Intelligent Transport Systems
“Hochbahn wishes to noticeably improve the quality of local public transport for customers by means of drastically improved passenger information and sustained transfer protection. The positive reactions of passengers show that we‘re on the right track with FIMS.”

Jens Müller, Project Manager
Hamburger Hochbahn

Intelligent Transport Systems
“The AVLC from Trapeze allows us to centrally coordinate four cities and four rural areas across three counties. We use standardised modern on-board equipment including the latest in on-board computers. Our passengers particularly like the SmartInfo signs at the stops."

Dr Peter Raue, AVLC Project Manager
Rhein-Neckar-Verkehr GmbH

Intelligent Transport Systems
“Thanks to the soft control system migration from LIO-Classic to LIO we had access to control centre operation and most AVLC functionalities without any major interruption. With the new multifunctional displays the system upgrade was extremely visible to our passengers and also very well received."

Jürgen Lewandowicz, Project Manager

Intelligent Transport Systems
“The last phase in the automatic vehicle location & control system for Würzburg consisted in commissioning the DPI signs. These keep our customers constantly aware of the benefits of the AVLC. The broad acceptance of the DPI signs as a modern information medium is confirmed anew every day.”

Bernd Karl, Head of Traffic Planning
Würzburger Strassenbahn GmbH

Intelligent Transport Systems
“With the new control system by Trapeze, we can provide real-time passenger information when there are deviations from normal operations. Specific intervention on the part of the dispatchers also helps to considerably improve punctuality. Other positive points include automatic transfer protection and the clear layout for dispatchers.“

Bernd Strohm, Head of Operations Control
SWU Verkehr GmbH

Intelligent Transport Systems
“After setting up a digital radio system, upgrading vehicle components and migrating the control centre software, DVB now boasts a comfortable platform for secure management of operations and passenger information at stops, in vehicles and through new media.”

Ullrich Funk, Centre Manager of Transport Operations
Dresdner Verkehrsbetriebe AG

Intelligent Transport Systems
“The AVLC is the most important dispatching instrument for our vehicles. Passenger information at the stops is guaranteed at all times thanks to the large number of DPI signs – especially when it comes to light rail vehicles. In the vehicles, passengers are promptly informed of special situations acoustically.”

Dirk Scholz, RBL Project Manager
Kölner Verkehrs-Betriebe AG

Latest Intelligent Transport Systems Content

Information Technology for Public Transport (ITxPT)

Find out how ITxPT open standards allow different public transport systems to easily interface with each other to reduce testing, development time, and costs.

Continue Reading
Why Accurate, Real-Time Passenger Information Provides a Better Public Transport Experience 

Find out why accurate on-board information provides a better passenger experience – whether they are on a bus, tram, train, or ferry.

Continue Reading
Articles Blog
Connection Protection: How AVLC Systems Get You Home Faster

Connection protection is also known as transfer protection. How to ensure better passenger experiences.

Continue Reading
Whitepaper - What are Intelligent Transport Systems?

Find out how Intelligent Transport Systems solve some of the key challenges faced by transport authorities and operators.

Continue Reading
How Integrated data can help public transport networks

Find out how today’s information comes together to provide integrated passenger transport solutions for operators, passengers, and transport authorities.

Continue Reading
Passenger Information Displays – for Every Stage of the Journey

Find out the history of Passenger Information Displays, and why they are needed from the beginning to the end of every journey to make the passenger experience better. Part of 2 of a 3-part series on passenger information

Continue Reading
Dealing with Public Transport Disruptions – How to Keep Your Passengers Moving

Find out how Intelligent Transport Systems can deal with public transport disruptions and diversions so that your passengers can keep moving to their destination.

Continue Reading
How to Navigate the Implementation of a Transport ITS Solution

This whitepaper gives you insights into how to approach each stage of a public transport ITS implementation.

Continue Reading
Why Data Analytics and Reporting is so Important for Public Transport Authorities

Find out what data can be used for to make public transport services better for all stakeholders, including drivers and passengers

Continue Reading
How Data Enhances the Passenger and Driver Experience

Find out how technology can enhance the public transport experience for both drivers and passengers.

Continue Reading
Headway Versus Timetable – How Real-Time Data Provides Great Customer Service!

Find out why passengers would prefer turning up to a stop without ever needing to look at a timetable.

Continue Reading
The Future of Intelligent Transport Systems

What does the future hold for ITS?

Continue Reading
Case Study
Swiss trains run like clockwork with Trapeze ITS

Rhaetische Bahn implemented an integrated comms system to deal with incidents and disruptions and meet on-time running.

Continue Reading
Case Study
Case Study - Würzburger Strassenbahn GmbH

Würzburger Strassenbahn GmbH implemented an automatic vehicle location & control system (AVLC) with digital trunk radio based on TETRA.

Continue Reading
Case Study
Case Study - Rhein-Neckar-Verkehr GmbH

The RNV transport authority in Germany standardised its equipment and technology to coordinate city and rural services.

Continue Reading
Case Study
Case Study - Hamburger Hochbahn

Dynamic Information Keeping Passengers Connected

Continue Reading
Case Study
Traffic Light Pre-Emption for Light Rail

Bernmobil implemented a solution to integrate its network management capabilities to give staff greater visibility and control.

Continue Reading
Case Study
Improving On-Time Tram Performance with AVLC

AVLC delivers accurate real-time data across the Augsburg tram network, reducing missed transfers and providing better RTPI.

Continue Reading
Case Study
Zurich Transport Authority's Integrated Control for 6 Agencies

How Switzerland's largest city uses an integrated multi-agency control system to successfully unite six transport agencies.

Continue Reading
Case Study
Modernising Operational Control for Better Passenger Service

Swiss transport companies implemented technology to deliver better information to passengers and support future expansion.

Continue Reading
Case Study
Case Study - Freiburger Verkehrs AG

Rail and Bus Passenger Information Upgrade

Continue Reading
Looking for Trapeze in your region?
Find your Region Contact Us