The Scalable Solution for Authorities and Operators
Bus authorities and operators of all sizes are faced with the multiple challenges of increasing ridership and managing increasingly complex networks and fleets to deliver more efficient, reliable and safe services. The Trapeze integrated Intelligent Transport System (ITS) solution connects the multiple bus operational tasks with a central system, collecting and communicating key information in real-time.
You will be able to monitor operations and react to incidents proactively and effectively. By delivering more efficient services with better on-time performance for low-frequency buses and reduced waiting times for high-frequency buses, you will get a quantifiable increase in passenger satisfaction.
Suitable for both large authorities running fleets of thousands of vehicles, and smaller regional operations, the powerful, scalable capabilities of the Trapeze ITS platform provide visibility and control over core business processes. Authorities gain insights into the services delivered, while operators can ensure they meet service quality benchmarks.
David Panter explains how ITS technology can help solve public transport challenges for both authorities and operators – and deliver a great experience for passengers.
Gain Visibility and Control Over All Tasks
Trapeze ITS modules are tailor-made for buses, covering areas of planning, operations, Automatic Vehicle Location and Control (AVLC), ticketing, headway management, real-time passenger information (RTPI), incident response, depot management and business analysis.
Integrated technology to plan, operate and monitor bus operations provides accurate real-time information to passengers and ensures your services run more efficiently and effectively.
Trapeze ITS Solutions for Bus Operations and Authorities
Improve the driver and passenger experience with proven technology tailor-made for buses.
Automated Vehicle Location Control
Traffic Signal Priority
At Stop Information
SIRI, GTFS RT Data Feeds
Playback for Analysis
Driver Monitoring & Assessment
Improved Passenger Experience
Trapeze Intelligent Transport System Capabilities
Deliver service control, passenger information and business reporting with a scalable integrated solution.
Increase the efficiency of operational command centres through a centralised operations system. Scale modules and capabilities to your specific business needs. The ITS system actively informs control centre dispatchers when incidents occur, enables dispatch and communication with vehicles, and provides an accurate overview of all operations.
Advanced, integrated ITS control manages communications to increase efficiencies, such as deploying the optimal number of human or vehicle resources. Depot servers and on-board computers exchange and share data on timetables, announcements, statistics, logs, device messages and Automatic Vehicle Location and Control.
Signs & Displays
Improve the customer experience by providing accurate, up-to-date passenger information. Along with next-stop announcements, the ITS updates destination text on internal and external signage, as well as smart devices and prepares data for multi-functional in-vehicle displays. The control centre can use the on-board computer to communicate with passengers or listen-in to the vehicle during emergencies.
The ITS automatically calculates vehicle positions at all times to automate: vehicle monitoring; standard operating procedures; driver relief monitoring, and timetable adherence data collection. Trapeze ITS is intuitive and easy to use and can be configured to specific organisational needs as well as individual user requirements.
Trapeze ITS is compatible with modules including ticketing, passenger counting, voice radio, and passenger displays. It is also capable of integrating with third-party peripherals, such as CCTV, Siri, ITxPT and more. ITS optimises the capabilities of the technology to ensure information is collected, communicated and shared with all stakeholders.
Incident Decision Support
Trapeze’s Operations Control Centre gives dispatchers and controllers full access to ITS functions to respond to incidents as they occur. Users can react quickly to problems on the network, detect and manage errors or disturbances, and deploy vehicles and crew in the most effective configuration relevant to the incident at hand.
How Trapeze ITS helps key stakeholders
Make public transport more attractive to passengers by exceeding their expectations with services that are reliable, frequent, safe and efficient.
Connect the moving parts of your system with centralised, scalable technology to collect, communicate and analyse comprehensive operational data. Gain all information necessary to ensure that services are delivered according to required benchmarks.
Improve safety, security, ease of use, frequency and on-time running to ensure passengers reach their destinations as quickly and smoothly as possible. Keep customers informed with accurate real-time information; manage disruptions and special events more efficiently.
Meet expectations by delivering frequent, on-time services supported by accurate real-time communications: before travel, street side and on board. Provide easy ticketing access and enhance the passenger experience to make public transport the preferred choice.
Provide accurate real-time information to drivers, depot control centre and passengers through automated communications. Reduce time spent on manual communications by optimising in-vehicle and external signage to convey current operations.
Reduce the number of manual tasks that need to be completed to enable more effective, quicker communication between system controllers and drivers. Enable control centres to communicate with vehicles collectively or drivers individually for quick incident response.
An integrated central source of data for reporting and statistics helps manage operator contracts to ensure they meet KPIs. ITS allows for consistency in the delivery of services across large, multi-operator networks, optimising operations to increase efficiency.
Trapeze AVLC provides a common bus management and monitoring platform across all operators, with facilities for the Singapore LTA to monitor and measure performance across 6,000 buses.
Singapore Land Transport Authority (LTA)
"Within London, we couldn’t operate the bus network in the way that we do without having good, effective ITS systems underneath our operation … We’ve expanded the use of the [Trapeze] system to become what’s seen as one of the most accurate real-time information systems anywhere in the world."
Simon Reed, Head of Technical Services Group
Transport for London (TfL), United Kingdom
“The major iBus project by LBSL entails data and voice connections for the world's largest ITCS solution. Implementation of the project would not have been possible without the know-how, support and commitment of our main partner Trapeze."
Paul Fitzpatrick, Technical Services Group
London Bus Services Limited (LBSL), United Kingdom
“Customers benefit from unified information installations such as real-time announcement systems, protected transfers, displays at stops and improved incident management.”
Peter Flury, Head of the VBZ-Control Centre
Verkehrsbetriebe Zürich, Switzerland
“Our primary system is the Trapeze LIO system. This allows us to track our fleet and ensures our passengers are on time. We are able to ensure that our passengers have a smooth, safe trip and punctual efficiency. So it’s a reliable system that the city can use as well as the public.”
Imelda Matlawe, Acting Executive Project Manager
City of Tshwane, South Africa
“We can provide passengers with real-time information as would be possible by a conventional control centre. But we also have the advantage that we need less staff to keep the system. For a small region like Schaffhausen, a control centre would not have been possible.”
Marcel Seelhofer, Operation and Maintenance
Verkehrsbetriebe Schaffhausen, Switzerland
“Since the introduction of real-time passenger information in 2001 the Brighton & Hove Bus & Coach Company Ltd. has been able to manage the fleet and provide information to the public in ways never before possible.”
Mike Best, Operations Director
Brighton & Hove Bus and Coach Company, United Kingdom
“The AVLC is the most important dispatching instrument for our vehicles. Passenger information at the stops is guaranteed at all times thanks to the large number of DPI signs – especially when it comes to light rail vehicles. In the vehicles, passengers are promptly informed of special situations acoustically.”
Dirk Scholz, RBL Project Manager
Kölner Verkehrs-Betriebe AG
“After setting up a digital radio system, upgrading vehicle components and migrating the control centre software, DVB now boasts a comfortable platform for secure management of operations and passenger information at stops, in vehicles and through new media.”
Ullrich Funk, Centre Manager of Transport Operations
Dresdner Verkehrsbetriebe AG
“Verkehrsbetriebe Luzern AG brings passengers forward. Throughout the whole Lucerne region, we bring people together who want to be together. We have an obligation to provide local public transport. We see ourselves as a public service company, offering transport services and market responsibility from a single source.”
Beat Nater, Works Manager
Verkehrsbetriebe Luzern AG
“With the new control system by Trapeze, we can provide real-time passenger information when there are deviations from normal operations. Specific intervention on the part of the dispatchers also helps to considerably improve punctuality. Other positive points include automatic transfer protection and the clear layout for dispatchers.“
Bernd Strohm, Head of Operations Control
SWU Verkehr GmbH
“The AVLC from Trapeze allows us to centrally coordinate four cities and four rural areas across three counties. We use standardised modern on-board equipment including the latest in on-board computers. Our passengers particularly like the SmartInfo signs at the stops."
Dr Peter Raue, AVLC Project Manager
“Hochbahn wishes to noticeably improve the quality of local public transport for customers by means of drastically improved passenger information and sustained transfer protection. The positive reactions of passengers show that we‘re on the right track with FIMS.”
Jens Müller, Project Manager
“We are constantly expanding our programme to offer our passengers the best service possible. Needless to say that our operations control system is constantly upgraded to the latest state of the art. One central focus of attention in this respect consists in improving quality by expanding real-time passenger information."
Oliver Benz, Quotation and Operations Business Unit Manager
Freiburger Verkehrs AG
“We are proud to announce that in Johannesburg we have successfully installed the first ever Advanced Public Transport Management System on the African continent. The APTMS offers passengers of the new ‘Rea Vaya’ Express Bus Service a new level of comfort and reliable travel information.”
Ronald Salis, Project Manager
Questek Transit Technologies
“BVB have upgraded control centre technology to the latest state of technology. The control centre is now better integrated with various interfaces, making it ready for future further developments.”
Arne Schöllhorn, Head of AVLC
Basler Verkehrs-Betriebe, Switzerland
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