Intelligent Transport Systems for Bus

Improve operations and passenger service with an integrated technology solution.

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The Scalable Solution for Authorities and Operators

Bus authorities and operators of all sizes are faced with the multiple challenges of increasing ridership and managing increasingly complex networks and fleets to deliver more efficient, reliable and safe services. The Trapeze integrated Intelligent Transport System (ITS) solution connects the multiple bus operational tasks with a central system, collecting and communicating key information in real-time.

You will be able to monitor operations and react to incidents proactively and effectively. By delivering more efficient services with better on-time performance for low-frequency buses and reduced waiting times for high-frequency buses, you will get a quantifiable increase in passenger satisfaction.

Suitable for both large authorities running fleets of thousands of vehicles, and smaller regional operations, the powerful, scalable capabilities of the Trapeze ITS platform provide visibility and control over core business processes. Authorities gain insights into the services delivered, while operators can ensure they meet service quality benchmarks.

ITS Whitepaper

David Panter explains how ITS technology can help solve public transport challenges for both authorities and operators – and deliver a great experience for passengers.


Gain Visibility and Control Over All Tasks

Trapeze ITS modules are tailor-made for buses, covering areas of planning, operations, Automatic Vehicle Location and Control (AVLC), ticketing, headway management, real-time passenger information (RTPI), incident response, depot management and business analysis.

Integrated technology to plan, operate and monitor bus operations provides accurate real-time information to passengers and ensures your services run more efficiently and effectively.

Trapeze ITS Solutions for Bus Operations and Authorities

Improve the driver and passenger experience with proven technology tailor-made for buses.


Passenger Information

Driver Communications



Peripheral Control

Driver Allocation

Automated Vehicle Location Control

Schedule Management

Headway Management

Traffic Signal Priority

Connection Protection

Passenger Counting

Driver Behaviour

At Stop Information

Passenger Website

SIRI, GTFS RT Data Feeds

Mobile Apps

Journey Planning

Service Quality


Vehicle Status

Playback for Analysis

Driver Monitoring & Assessment

Service Quality

On-Time Performance

Improved Passenger Experience

Increased Viability

Increased Control

Contract Compliance

Trapeze Intelligent Transport System Capabilities

Deliver service control, passenger information and business reporting with a scalable integrated solution.

Real-Time Control

Increase the efficiency of operational command centres through a centralised operations system. Scale modules and capabilities to your specific business needs. The ITS system actively informs control centre dispatchers when incidents occur, enables dispatch and communication with vehicles, and provides an accurate overview of all operations.

Intelligent Communications

Advanced, integrated ITS control manages communications to increase efficiencies, such as deploying the optimal number of human or vehicle resources. Depot servers and on-board computers exchange and share data on timetables, announcements, statistics, logs, device messages and Automatic Vehicle Location and Control.

Signs & Displays

Improve the customer experience by providing accurate, up-to-date passenger information. Along with next-stop announcements, the ITS updates destination text on internal and external signage, as well as smart devices and prepares data for multi-functional in-vehicle displays. The control centre can use the on-board computer to communicate with passengers or listen-in to the vehicle during emergencies.

Smart Operations

The ITS automatically calculates vehicle positions at all times to automate: vehicle monitoring; standard operating procedures; driver relief monitoring, and timetable adherence data collection. Trapeze ITS is intuitive and easy to use and can be configured to specific organisational needs as well as individual user requirements.


Trapeze ITS is compatible with modules including ticketing, passenger counting, voice radio, and passenger displays. It is also capable of integrating with third-party peripherals, such as CCTV, Siri, ITxPT and more. ITS optimises the capabilities of the technology to ensure information is collected, communicated and shared with all stakeholders.

Incident Decision Support

Trapeze’s Operations Control Centre gives dispatchers and controllers full access to ITS functions to respond to incidents as they occur. Users can react quickly to problems on the network, detect and manage errors or disturbances, and deploy vehicles and crew in the most effective configuration relevant to the incident at hand.

How Trapeze ITS helps key stakeholders

Make public transport more attractive to passengers by exceeding their expectations with services that are reliable, frequent, safe and efficient.

Transport Authorities

Connect the moving parts of your system with centralised, scalable technology to collect, communicate and analyse comprehensive operational data. Gain all information necessary to ensure that services are delivered according to required benchmarks.

Transport Operators

Improve safety, security, ease of use, frequency and on-time running to ensure passengers reach their destinations as quickly and smoothly as possible. Keep customers informed with accurate real-time information; manage disruptions and special events more efficiently.


Meet expectations by delivering frequent, on-time services supported by accurate real-time communications: before travel, street side and on board. Provide easy ticketing access and enhance the passenger experience to make public transport the preferred choice.


Provide accurate real-time information to drivers, depot control centre and passengers through automated communications. Reduce time spent on manual communications by optimising in-vehicle and external signage to convey current operations.

Service Controllers

Reduce the number of manual tasks that need to be completed to enable more effective, quicker communication between system controllers and drivers. Enable control centres to communicate with vehicles collectively or drivers individually for quick incident response.

Executive Management

An integrated central source of data for reporting and statistics helps manage operator contracts to ensure they meet KPIs. ITS allows for consistency in the delivery of services across large, multi-operator networks, optimising operations to increase efficiency.

Customer Testimonials

Intelligent Transport Systems
"Within London, we couldn’t operate the bus network in the way that we do without having good, effective ITS systems underneath our operation … We’ve expanded the use of the [Trapeze] system to become what’s seen as one of the most accurate real-time information systems anywhere in the world."

Simon Reed, Head of Technical Services Group
Transport for London (TfL), United Kingdom

Intelligent Transport Systems
“The major iBus project by LBSL entails data and voice connections for the world's largest ITCS solution. Implementation of the project would not have been possible without the know-how, support and commitment of our main partner Trapeze."

Paul Fitzpatrick, Technical Services Group
London Bus Services Limited (LBSL), United Kingdom

Intelligent Transport Systems
Trapeze AVLC provides a common bus management and monitoring platform across all operators, with facilities for the Singapore LTA to monitor and measure performance across 5,400 buses.

Singapore Land Transport Authority (LTA)

Intelligent Transport Systems
“Customers benefit from unified information installations such as real-time announcement systems, protected transfers, displays at stops and improved incident management.”

Peter Flury, Head of the VBZ-Control Centre
Verkehrsbetriebe Zürich, Switzerland

Intelligent Transport Systems
“Our primary system is the Trapeze LIO system. This allows us to track our fleet and ensures our passengers are on time. We are able to ensure that our passengers have a smooth, safe trip and punctual efficiency. So it’s a reliable system that the city can use as well as the public.”

Imelda Matlawe, Acting Executive Project Manager
City of Tshwane, South Africa

“We can provide passengers with real-time information as would be possible by a conventional control centre. But we also have the advantage that we need less staff to keep the system. For a small region like Schaffhausen, a control centre would not have been possible.”

Marcel Seelhofer, Operation and Maintenance
Verkehrsbetriebe Schaffhausen, Switzerland

Intelligent Transport Systems
“Since the introduction of real-time passenger information in 2001 the Brighton & Hove Bus & Coach Company Ltd. has been able to manage the fleet and provide information to the public in ways never before possible.”

Mike Best, Operations Director
Brighton & Hove Bus and Coach Company, United Kingdom

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