Oct 03, 2018
Measure the success of service reliability in a headway-managed network by calculating excess waiting time.
Tracking service reliability in a headway-managed service can be challenging, but excess waiting time (EWT) has emerged as the preferred metric of many transport authorities. Here’s how you calculate EWT:
To learn more about headway management and other tracking mechanisms, read Headway – the New Way to Customer Satisfaction.
Download a PDF version of this infographic.