Case Study
“We can now report to management across any maintenance area from one system. By tracking in a standard way, the data is more consistent.”

Tom Dowling, IT Project Manager
Sound Transit, Seattle, USA

How a Multimodal Transport Operator Cut Reporting Time

Sound Transit train asset maintenance software trapeze group

Sound Transit oversees several public transport services, including express bus services, commuter rail and light rail, within the Greater Seattle Area.

Partner agencies and suppliers throughout the Seattle area help operate and maintain Sound Transit’s assets and bus fleets, but each were using their own asset management system. This meant they often had untimely and inconsistent reports. Sound Transit's maintenance staff had to write data down and pass it to a clerk, causing a duplication of effort.

Sound Transit needed an asset management system to streamline workflows, standardise reporting and automate tasks.

  • 30 linear assets
  • 137 rail assets
  • 266 fixed route vehicles
  • 41.4 million passengers a year
  • Reduced reporting time from 3 months to just 1-3 days
  • Minimised internal training time
  • Internal adoption rate of asset management tool of almost 100%

Originally published by Trapeze North America:


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Transport Service: Rail & Bus

Location: United States of America

Solution: Trapeze Enterprise Asset Management System (EAM)

Download the Sound Transit case study.

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