Case Study
"Trapeze has lots of experience in this sector and the knowledge they’ve gained is priceless. IT for emergency services is about harnessing the way we work, and I think Trapeze has done that."

Tim Blake, Operational Support Manager
New South Wales Ambulance, Australia

NSW Ambulance parked at sunset

New South Wales (NSW) Ambulance replaced its legacy hardware and back-end infrastructure with an integrated platform, creating fleet interoperability, improving staff safety and establishing technological flexibility for the future.

NSW Ambulance provides clinical care and health-related transport services to the state’s 7.5 million residents across 801,600 km2, making it the world’s third-largest ambulance service. The service responds to one incident every 28 seconds. NSW Ambulance has been a customer of Trapeze Group for 15 years.

  • 4,500 employees
  • 1,409 vehicles
  • 801,600 km2 served
  • 3,048 responses to the public daily
  • Anticipated network savings of over $1 million p.a.
  • Anticipated 21% saving on vehicle operating expenditure
  • Guaranteed fleet interoperability
  • Network upgraded to 4GX
  • High user acceptance


Seeking similar results for your business? Learn more:

Trapeze Emergency Response Solution


Transportation Service: Ambulance

Location: Australia

Solution: Trapeze Emergency Response Solution

Download the full NSW Ambulance case study.

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