New South Wales (NSW) Ambulance replaced its legacy hardware and back-end infrastructure with an integrated platform, creating fleet interoperability, improving staff safety and establishing technological flexibility for the future.

NSW Ambulance provides clinical care and health-related transport services to the state’s 7.5 million residents across 801,600 km2, making it the world’s third-largest ambulance service. The service responds to one incident every 28 seconds. NSW Ambulance has been a customer of Trapeze Group for 15 years.

Background:

• 4,500 employees
• 1,409 vehicles
• 801,600 km2 served
• 3,048 responses to the public daily

Results:

• Anticipated network savings of over $1 million p.a.
• Anticipated 21% saving on vehicle operating expenditure
• Guaranteed fleet interoperability
• Network upgraded to 4GX
• High user acceptance

Seeking similar results for your business? Learn more:

Trapeze Emergency Response Solution

Discover how NSW Ambulance is getting future-ready to realise the Connected Clinician vision and Smart City objectives.