Background

The Land Transport Authority (LTA) manages various transport developments in Singapore, and are responsible for planning, designing, building, and maintaining Singapore’s land transport infrastructure and systems. In 2016, LTA reorganised the way public bus service was funded and delivered throughout the country - otherwise known as the Bus Contracting Model (BCM).

This meant that bus operators were contracted to LTA to deliver services to a defined quality level, which included incentive-based Key Performance Indicators (KPIs). The aim was to enhance connectivity and improve bus service standards for Singapore’s 5.7 million residents, while enabling bus operators to respond to ridership and commuter needs more effectively.

Trapeze provides LTA’s technology to help manage bus services in Singapore. The Trapeze Intelligent Transport System (ITS), otherwise known as the Common Fleet Management System (CFMS), provides a common bus quality management and monitoring platform across all operators.

Buses are the most used form of public transport in Singapore, with over four million passengers taking the bus daily.
 

Singapore LTA – BCM and CFMS Success

• Increased bus service quality
• Increased bus ridership numbers - 3.9 million to 4.1 million average daily trips
• Increased bus services and operator employees
• Effective bus operator monitoring and KPI management
• More regular passenger wait times
• Cost control for bus services