Case Study
“The Trapeze solution allowed for the rapid delivery of accurate, timely information that ultimately saved the client time and money!”

Lana Douman, Project Manager
AMCE consulting engineers for the City of Ekurhuleni


Trapeze provided the City of Ekurhuleni (near Johannesburg, South Africa) with an electronic solution to survey minibus taxi operations. The purpose of the survey was twofold: firstly, to establish the routes and passenger demand of the taxi operations, and secondly, to determine the profitability of minibus taxi operations. 

The City planned the rollout of a new Bus Rapid Transit (BRT) system, that would eventually replace the minibus taxis with BRT buses. Throughout the process, minibus taxi licences would be cancelled, with the City compensating operators. It was imperative to establish passenger demand, revenue, and profitability of the minibus taxi operators accurately to determine fair compensation. Passengers would also need to be served during the transition. 

The survey was conducted over three months, with 300 surveyors boarding taxis from 4 am to 9 pm daily, recording every trip, passenger boarding and alighting, and the fare paid.


The cloud-based database allowed daily information to be exported into various formats for analysis. This meant data was rapidly processed by the data analysis team - enabling immediate result interpretation. The ability to clean and analyse data quickly, also allowed the team to complete the physical survey within three months – with the delivery of the final report occurring one month later. Thus, a result was delivered in only four months, instead of the previously planned timeframe of nine months.


Transportation Service: Minibus taxi

Location: South Africa

Solution: Data analysis by
electronic survey

Download the full City of Ekurhuleni case study.

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