Integrated Capabilities: Business Intelligence

Capture the right data so your ambulance service can make the right decisions at the right time, at the right place.

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Ambulance Service Insights

TAMS integrates with numerous other technologies to give you a streamlined, whole-of-business system so your ambulance service has access to useful and actionable insights. Accurate, data-driven decisions can then be based on facts. Ambulance operations generate a wealth of data which includes that produced by the control centre, paramedics, vehicles, and the clinical handover. This ranges from real-time vehicle visibility to more complex data such as predicting response times and wellbeing trends. 


Due to TAMS’ flexibility, the business intelligence possibilities are endless: ambulance services can customise and easily build the most beneficial dashboards based on real-time data and geographical heat maps. New and customised analytics are easily produced as TAMS sources multiple data streams to deliver business-critical information.

Our partners have used TAMS’ business intelligence capabilities to analyse vehicle messaging, response times, total job lengths and hospital wait times. This data is then used for resource planning and allocation to determine where and when more resources might be needed, at what times.

Increase Paramedic Effectiveness

TAMS provides real-time intelligence to paramedics en route, such as location, status, and medical condition(s). While this allows them to arrive at the scene informed, treat patients accurately, and transport them to the right clinical destination, all of this data is available for retrospective analysis to inform training programs and to update processes and procedures.

Other useful paramedic data insights include:

  • Pre- and post-shift and compliance procedures - accurate and auditable records of procedure completions, consumable/PPE requisitions, and restricted medicine access and use.
  • Incident analysis – when, where, and what times are duress alarms activated?
  • Paramedic wellbeing – accumulated stress factors, such as overtime, meal break timing, breaks between Priority 1 jobs, and continuous monitoring of mental health ratings.  

Response Times

Rolling response time data provides ambulance services with information about average response times and outliers, locations, or times of the day or week that require more resources. For example, during catastrophic events, real-time data informs operations they need to quickly re-assign some lower-priority patient transport jobs and make more first-line vehicles available.

This detail is invaluable when formulating incident response plans and informing the best possible decisions. Find out response time distribution with 50th and 90th percentiles – in real-time. Data is then easily compared against Key Performance Indicators.

Vehicle Monitoring and Maintenance

Vehicle data provides fleet management benefits which help improve vehicle availability which also affects response times.  More available vehicles mean more resources for incident allocation.  Vehicle status dashboards source telemetry and telematics data, including vehicle defects and performance anomalies. Data that falls outside defined parameters automatically generates maintenance alerts that require attention outside of standard servicing schedules, such as washer refills, brake pad wear, tyre pressures, and fluid leaks. 

Actions informed by this data helps improve vehicle reliability - reducing the number of breakdowns, while potentially extending the time between services. This alerts paramedics and the control centre of potential issues that affect vehicle availability, including those related to critical systems like duress alarms and sirens. Ambulance services can determine if vehicle faults reported from a single ambulance cause issues for others. High and low-use vehicles can also be rotated to enable even vehicle usage across the fleet.

Other useful vehicle data insights include:

  • Messaging – by analysing vehicle message distribution, authorities can analyse peak times (e.g., New Year’s Eve) to inform plans and share data loads across multiple providers to lower costs.
  • Asset tracking – find out if critical equipment like defibrillators, stretchers, or medicines are missing or require replacement.
  • Incident investigation – for example, vehicle movements in the lead-up to a crash event.

Clinical Handover

For every incident, TAMS records the clinical destination such as a hospital, medical centre, or other treatment facilities that the patient was transported to. The data collected includes the number of ambulances waiting to offload and wait times. This data can be used to identify trends and the factors influencing them can be investigated. Ambulance services can also view which hospitals are underutilised or overutilised. Both ambulance services and hospitals can then undertake resource planning to help reduce wait times and ramping.


With TAMS, ambulance services have access to an existing suite of reports that have been developed with our partners – new reports can be produced to suit organisational needs. Data is stored in perpetuity so ambulance services can identify trends over time so that informed decisions can be made to improve paramedic effectiveness and operational efficiency.

Other Integrated Capabilities

Find out more about how Trapeze technology can enhance your ambulance service.

Integrated Capabilities: Connected Paramedic

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Integrated Capabilities: Connected Vehicle

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Integrated Capabilities: Patient Care Records (iPCR)

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Integrated Capabilities: Non-Emergency Patient Transport Services Software

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