Repeat clients are the aspiration of every business. While the science of customer retention is complex and highly involved, a few good customer service basics are the necessary starting point.
Taxis are an on-demand service and it is vital that you capture that demand as soon as it appears. Each customer has their own preference on how to call for a taxi – on the phone, through the internet, via smartphone app or by SMS – and you must ensure that your company is equipped to take bookings at all times.
Using an advanced booking solution to automate straightforward bookings will free up your call centre staff to handle complex requests and special inquiries. Choosing a system built on open technology will also allow you to create your own smartphone app or SMS alerts to inform passengers if their taxis have arrived or if there are any delays.