Trapeze Blog


Electronic Patient Care Records - the South Central Ambulance Service (UK) Experience

By James Wetherall

In our previous blog about the ‘Digital Twins’, we outlined how technology delivers rich, real-time, interactive digital representations from the real world of pre-hospital patient care information – providing a ‘single source of truth’. The Digital Twins concept is applied by the South Central Ambulance Service (SCAS) in the United Kingdom (UK) for information sharing, collaboration, and post-care research – otherwise known as Electronic Patient Care Records (ePCR).  

This article demonstrates how ePCR technology has improved SCAS services and patient outcomes since they were introduced to replace manual, disconnected, paper-based systems. It is based on a presentation delivered by Mark Ainsworth-Smith, SCAS Pre-Hospital Care Consultant at the Council of Ambulance Authorities/Trapeze webinar, Connecting Clinicians and Data to Influence Patient Outcomes.  


Background - SCAS Operations 

SCAS is one of 14 ambulance services across the UK that provide paramedic emergency response, attending to around 500,000 emergency calls and over one million non-urgent patient transport jobs each year. Operations are located at over 100 sites covering multiple services, with 3,800 clinical and operational staff and 1,000 volunteers. SCAS’ service area is a diverse region and covers cities like Portsmouth, Southampton, Oxford, and Reading and surrounding rural areas. 

Population chart for SCAS operations | Trapeze Group

SCAS operates in a similar way to other UK ambulance services and has response targets and clinical care quality indicators to meet each year. SCAS has also needed to manage increased service demand, as well as a national paramedic shortage. 


Legacy Systems 

Until 2015, SCAS used a complex, manual, paper-based record system to document each incident.  As an example, ambulance crews needed to complete paperwork whilst on a job. Patients and hospitals were given a carbon copy, with the master copy scanned for reference.  

SCAS employed an entire team to scan every single record, review information, and enter relevant data manually into a database. Data analysis entirely relied on manual processes conducted by people and was prone to error. This was a very inefficient way to capture and analyse data, so SCAS decided to introduce ePCRs. 


Electronic Patient Care Records

SCAS introduced ePCRs in 2015 to eliminate the inefficient legacy systems to save time and increase the accuracy of information recorded and transmitted.  A staggered rollout occurred, with every SCAS vehicle equipped with an ePCR device by November 2016. Intense ePCR training for all staff was conducted, which included champions to advocate for the system, and test devices for crews to familiarise themselves with the new technology.  

ePCR devices were configured to connect SCAS’ monitoring devices, so physiological readings, including ECGs, blood pressure, and heart rates are transferred wirelessly. They enable the real-time electronic transfer of this precise information to all prehospital stakeholders, including emergency departments, specialist centres, SCAS’ Clinical Support Desk, and general practitioners.  

ePRC technology to increase efficiency for SCAS | Trapeze Group

ePCRs allow these stakeholders to view important information, such as summary care records, previous ambulance attendances, and Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) orders. This can reduce unnecessary admissions to emergency departments and secondary triage can be undertaken to divert patients to appropriate care. SCAS has found that data quality has been good since it is entered by clinicians or directly sourced from devices. Data retrieval, analysis, and reporting is quick and easy. All data is secured in a ‘data warehouse’ and information is used for research, audits, quality assurance monitoring, planning, and resourcing.  

The ePCR system saves time across the connected journey, and it is easier for healthcare professionals at clinical destinations to plan the right treatment – before the ambulance arrives.  Patient handover processes are more efficient, and ‘big data’ is enabled, so analysts can source insights to update procedures and clinical guidelines. 

Some of the insights ePCRs have provided to SCAS are shown below. 

Example - Road Traffic Incidents 

SCAS know exactly where and when their services are required to attend road incidents. Data is segmented to highlight incidents involving specific vehicle types, such as motorcycles. The maps below show there are large road incident clusters in Southampton and on major motorways.

Road incident mapping from ePRC technology | Trapeze Group
Road Incidents – All Vehicles

Road Incidents - for motorcycle only map fom ePRC technology | Trapeze Group
Road incidents - Motorcycles Only

All of this road incident data is temporal – SCAS can view the days and times where peak incidents occur for multiple incident types, with trends over time giving SCAS full visibility. For example, most road incidents occur at peak hours, at 8 am and 5 pm, with Wednesday mornings and Friday afternoons being the worst times.

Temporal data electronic patient data records | Trapeze Group

Example - Falls

Along with road incidents, falls from a height of fewer than two metres is a common reason for an emergency callout. The map below shows the distribution of these incidents.  

The map show distribution of incident | Trapeze Group

For example, 40% of emergency department admissions in Southampton are due to a fall - a significant use of health resources. Education campaigns could be produced to address this issue. 

Example – COVID-19 Cases 

SCAS was able to analyse the COVID-19 hot spots across the different waves so they could plan for when and where resources were needed.  The map show the COVID-19 hot spots from ePRC technology | Trapeze Group

This helped ambulance crews prepare better, such as making sure suitable procedures were followed, and specific Personal Protective Equipment (PPE) was available in the event a Covid-positive patient had to be transported to a hospital. 


Potential ePCR Future Uses

ePCR has potential for further analysis. Health observation mapping can identify both geographical and temporal trends for prevention and education campaigns. Disease mapping can occur, for example, for influenza, sepsis, and meningitis. This data can also alert health departments of specific health problems and inform decisions to manage these issues.  

As this data is stored in perpetuity, it can be analysed to measure the effectiveness of health programs over time to see if incidents decrease or increase.  



SCAS has found that ePCR data has improved resourcing, efficiencies, and patient care and outcomes significantly. Insights from a ‘single source of truth’ are used to improve clinical care and reporting and inform improvements in ambulance resourcing and deployment models.  

Ortivus, which supplies SCAS’ ePCR system called MobiMed, has recently joined forces with Trapeze Group Emergency Services to provide a fully integrated solution for prehospital care. MobiMed integrates with the Trapeze Ambulance Management System’s existing incident response, resource mobilisation, paramedic safety and critical communications functions.  

To learn more, watch Mark Ainsworth-Smith present on this topic at the recent CAA-Trapeze webinar.

About Trapeze Group Emergency Services 

With a team who are truly dedicated and passionate about what they do, Trapeze understands the impact ambulance services have on people’s lives. In an industry where providing essential health services and excellence in pre-hospital care is paramount, it is crucial patients receive the right care, at the right time, at the right place. To meet these objectives, our team are solely focused on delivering solutions that connect patient journeys to support meeting KPI’s, improve paramedic safety and influence better outcomes. 

Trapeze Emergency Services provides mission-critical solutions for Ambulance Organisations throughout Australia, New Zealand and globally.  

Meet the Author:
James Wetherall
James Wetherall, Managing Director, Emergency Services, Trapeze Group

James leads the Trapeze Emergency Services team who share his passion for implementing and operating innovative solutions for the emergency services industry. With extensive experience in software project implementation and management, James also drives awareness about the value of integrated critical communications systems, interconnected asset management solutions, and real-time data analytics. Connect with James on LinkedIn.

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