You are the public transport user’s advocate in your organisation. You constantly strive to improve service quality to encourage the community to make public transport their first choice. You have an explicit mandate to focus on your customers’ needs and expectations and to improve their end-to-end experience on their journeys.
Your ultimate goal is customer satisfaction. This means providing your patrons with a consistent experience at every touchpoint; efficient and timely communications that add value for commuters; and making public transport convenient and simple to use.
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Level 26, 288 Edward Street
Brisbane, QLD 4000
1300 663 662 or from outside AU +61 7 3129 2092
India: +9198 1040 7444
Middle East: +971 4 252 6640
Available Monday – Friday, 8:30am – 5:00pm (AEST) excluding Australian national public holidays.