On 20 and 21 April, BusNSW held their 2017 Member Conference in Terrigal, New South Wales. The theme was “Staying Ahead of the Game” and there was also a BOAS Audit and Incident Management Refresher Workshop on the first day.
On the second day, we had speeches from high-profile guests including the Hon. Andrew Constance, Minister for Transport and Infrastructure; John Karaboulis, Executive Director, Service Delivery & Performance from Transport for NSW; Melinda Bailey, the RMS Executive Director, Compliance & Regulatory Services; and Barbara Wise, NSW Point to Point Commissioner.
On a personal note, it was great to catch up in person once again with Trapeze customers Martin Hall from Surfside Buslines, Interline’s Joe Oliveri and Carmel Farrugia, Jay Zmijewski and David Royle from Forest Coachlines, and Paul Judd from Port Stephens Coaches.
A lot of the focus seemed to be on reminding people about vehicle regulatory requirements. A couple of customers noted that the requirements have not changed, which is a good thing. There were also presentations on the changes in the industry due to technological advancements and the growth of the sharing economy.
While Uber and other ridesharing platforms have often been highlighted at public transport conferences as a topic of discussion, there is an increasing sense of urgency for operators to ensure they stay competitive. Things like increasing operational efficiency, the improvement of the customer experience and making public transport more attractive are essential for survival.
If you are interested in giving your passengers a better experience, good information is always an excellent starting point – have a look at this infographic for details. If you want to look inwards to improve processes and be more efficient, business intelligence could be the next step for you.