Repeat clients are the aspiration of every business. While the science of customer retention is complex and highly involved, a few good customer service basics are the necessary starting point.
Taxis are an on-demand service and it is vital for you to capture that demand as soon as it appears. Each customer has their own preference on how to call for a taxi – on the phone, through the internet or by SMS – and you must ensure that your company is equipped to take bookings at all times.
Using an advanced dispatch solution will automate straightforward bookings, freeing up your call centre staff to handle more complex requests or field special inquiries. Choosing a system built on open technology will also allow you to create smartphone apps or SMS alerts to inform passengers if their taxis have arrived or if there are any delays.
Achieve maximum efficiency, reduce costs and defend your profit margins by using an integrated solution to handle all your operational and administrative processes. Scalable, configurable and reliable, it can manage bookings, driver dispatch and communications to facilitate smoother operations and improve customer service.Read More